Effective Date: June 2026

At Whisper Lab, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”).

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding your personal information.

1. Who We Are

Whisper Lab is a South African online fragrance business specialising in handcrafted, made-to-order fragrances.

If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact us using the details provided at the end of this policy.

2. Information We Collect

When you place an order, contact us, or use our website, we may collect the following information:

  • Full name
  • Delivery address
  • Billing address
  • Email address
  • Mobile or WhatsApp number
  • Order history
  • Communications between you and Whisper Lab
  • Payment confirmation information

Important: Whisper Lab does not collect or store your debit or credit card information. All payments are securely processed through our authorised payment providers.

3. Why We Collect Your Information

We only collect personal information that is necessary to operate our business and provide our services.

Your information may be used to:

  • Process and fulfil your orders.
  • Blend and prepare your fragrances.
  • Arrange shipping and delivery.
  • Provide customer support.
  • Send order confirmations and delivery updates.
  • Respond to enquiries.
  • Maintain accounting and tax records.
  • Comply with legal obligations.
  • Improve our products, website and customer experience.

4. Marketing

If you choose to subscribe to our newsletter or marketing communications, we may occasionally send information about:

  • New fragrance releases
  • Promotions
  • Special offers
  • Product launches
  • News from Whisper Lab

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link or contacting us directly.

5. Sharing Your Information

Your privacy is important to us.

Whisper Lab does not sell, rent or trade your personal information.

We may only share your information with trusted third parties where necessary to operate our business, including:

  • Secure payment providers
  • Courier and delivery companies
  • Website and hosting providers
  • Professional advisers where legally required

These service providers are expected to protect your personal information and use it only for the services they provide to Whisper Lab.

6. Cookies

Our website may use cookies to:

  • Improve your browsing experience.
  • Remember your preferences.
  • Help us understand how visitors use our website.
  • Improve website performance.

Cookies do not give us access to your computer or personal files.

You may disable cookies through your browser settings, although certain website features may not function correctly.

7. Protecting Your Information

Whisper Lab takes reasonable technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Although we take every reasonable precaution, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary to:

  • Complete your order
  • Provide customer support
  • Meet legal, accounting and tax obligations
  • Resolve disputes where necessary

When information is no longer required, it will be securely deleted or destroyed where reasonably practicable.

9. Your Rights Under POPIA

Subject to applicable South African law, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or outdated information.
  • Request deletion of personal information where legally permitted.
  • Object to the processing of your personal information in certain circumstances.
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with the Information Regulator (South Africa) if you believe your personal information has been processed unlawfully.

10. Third-Party Services

Our website may contain links to third-party websites or services.

Whisper Lab is not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website and products are intended for adults.

We do not knowingly collect personal information from children under the age of 18 without the involvement or consent of a parent or legal guardian.

12. Changes to This Privacy Policy

Whisper Lab may update this Privacy Policy from time to time.

Any changes will be published on this page and become effective immediately upon publication.

We encourage customers to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how Whisper Lab processes your personal information, please contact us:

Whisper Lab

Website: www.whisperlab.co.za

Email: whispereperfume@gmail.com

WhatsApp: 079 768 8717

We aim to respond to all enquiries as promptly as possible during normal business hours.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator (South Africa).